Refund & Cancellation Policy

If we are unable to complete your delivery due to an error caused by GiN Delivers LLC or our delivery driver, you may be eligible for a full refund of the delivery order or the affected portion of the order.

Examples include:

• Your order was never delivered.
• Your order was delivered to the wrong address due to an error by our driver.
• Your order was lost while in our possession.
• Your order was significantly damaged while being transported by our driver.

If an item is damaged during delivery due to the actions of GiN Delivers LLC or our delivery driver, please notify us as soon as possible.

Depending on the circumstances and severity of the damage, we may provide:

• A full refund;
• A partial refund;
• A replacement; or
• A delivery credit.

For damaged merchandise, we may request photographs of the item and packaging to help us investigate the claim.

If an item is missing from your delivery, please contact us as soon as possible.

If the item was lost or omitted by our delivery driver, we may provide a refund for the missing item or another appropriate resolution.

If the restaurant, grocery store, retailer, or other merchant failed to provide the item to our driver, the merchant may be responsible for resolving the issue. We will assist with communication with the merchant when appropriate.

GiN Delivers is a delivery service and does not prepare, manufacture, or package most of the products delivered through our service.

If a restaurant or merchant provides the wrong item, prepares an incorrect order, omits an item, or provides an item that does not match the customer's purchase, the issue may need to be resolved directly with the restaurant or merchant.

We will make reasonable efforts to assist customers in communicating with the merchant when appropriate.

Because food and certain grocery products are perishable, customers should inspect their orders promptly after delivery and report missing, damaged, incorrect, spoiled, or otherwise problematic items as soon as possible.

If a food or grocery item is damaged, missing, spoiled, or otherwise unusable because of a delivery problem caused by GiN Delivers, we may provide a refund, replacement, or other appropriate resolution.

Issues related to food preparation, taste, ingredients, product quality, or an item supplied incorrectly by the restaurant or merchant are generally the responsibility of that restaurant or merchant.

Customers may cancel an order before GiN Delivers LLC has accepted or begun processing the delivery, subject to any applicable cancellation or processing fees that were disclosed at the time of purchase.

Once a driver has picked up an order, cancellation may result in the customer being responsible for the applicable delivery charges and/or the cost of the order.

Orders that have already been delivered generally cannot be canceled.

Customers are responsible for providing accurate delivery information, including the correct delivery address, apartment or unit number, phone number, access instructions, and any other information reasonably necessary to complete the delivery.

If a delivery cannot be completed because the customer provided incorrect or incomplete information, the customer may not be eligible for a refund.

Additional delivery charges may apply if a driver must make another delivery attempt because of incorrect or incomplete information provided by the customer.

Customers are responsible for being available to receive their orders when required.

If a customer is unavailable, does not answer the phone, cannot provide access to the delivery location, or otherwise prevents the driver from completing the delivery, the order may be returned, canceled, or handled according to the circumstances.

In these situations, the customer may not be eligible for a refund.

We make reasonable efforts to provide same-day and timely delivery services. However, delivery times may be affected by traffic, weather, accidents, road closures, merchant delays, high order volume, vehicle problems, or other circumstances beyond our reasonable control.

A delivery delay by itself does not automatically qualify an order for a refund.

If a significant delay is caused by GiN Delivers LLC and materially affects the order, we may provide a refund, partial refund, credit, or other appropriate resolution depending on the circumstances.

GiN Delivers is primarily a delivery service and is not generally the seller, manufacturer, restaurant, retailer, or producer of the products being delivered.

Unless otherwise stated, GiN Delivers LLC is not responsible for:

• Product defects;
• Manufacturer defects;
• Product warranties;
• Food preparation;
• Food quality;
• Taste or preference;
• Incorrect products supplied by a merchant;
• Products that do not meet the customer's expectations;
• Merchant pricing or charges;
• Product availability;
• Merchant return policies; or
• Recalls or manufacturer-related issues.

Customers may need to contact the applicable restaurant, retailer, grocery store, manufacturer, or other merchant for these matters.

For appliances, furniture, electronics, and other high-value or large merchandise, refund and return eligibility may depend on the applicable retailer's return, warranty, and damage policies.

If damage occurs while the item is being transported by GiN Delivers, customers should notify us promptly and provide photographs or other information reasonably necessary to investigate the claim.

We may coordinate with the retailer and customer to determine the appropriate resolution.

Customers should report problems as soon as possible.

Unless a different period is required by applicable law or stated for a particular product or service:

• Food and grocery issues should generally be reported within 24 hours of delivery.
• Non-perishable merchandise issues should generally be reported within 48 hours of delivery.
• Damage to appliances, furniture, electronics, and other high-value merchandise should be reported as soon as reasonably possible, preferably before the item is used or installed.

Failure to report an issue within the applicable period may affect eligibility for a refund or other resolution.

Approved refunds will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the customer's bank, credit card company, payment processor, or other financial institution.

In certain circumstances, GiN Delivers LLC may offer store credit, delivery credit, replacement, or another resolution instead of a monetary refund.

GiN Delivers LLC reserves the right to investigate refund and delivery claims.

We may deny or limit refunds when we reasonably believe a claim is fraudulent, abusive, repetitive, intentionally misleading, or otherwise inconsistent with the circumstances of the order.

This may include repeated claims of non-delivery, false damage claims, misuse of promotional credits, or other suspected abuse of our refund policy.

In certain circumstances, GiN Delivers LLC may provide a refund, credit, replacement, discount, or other customer-service adjustment as a goodwill gesture.

A goodwill adjustment does not establish an obligation to provide the same adjustment for future orders.

Nothing in this Refund & Cancellation Policy is intended to limit any rights or remedies that customers may have under applicable federal, state, or local law.

Where applicable law provides a customer with rights that are greater than those described in this policy, those legal rights will apply.

If you believe you are entitled to a refund or other resolution, please contact:

GiN Delivers LLC
Email: contact@gindelivers.com
Website: gindelivers.com

When contacting us, please provide your order number and a description of the issue. Photographs or other documentation may be requested when necessary to investigate a claim.

GiN Delivers reserves the right to update or modify this Refund & Cancellation Policy from time to time. The version in effect at the time of the order will generally apply to that order, subject to applicable law.